AI Omnichannel Chatbot

AI Omnichannel Chatbot: one inbox for every channel.

Connect website chat, WhatsApp, Instagram DM, TikTok and email in one operating layer. Luccore builds the flow, trains the AI on your content and prepares your team to respond without missing messages.

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AI OMNICHANNEL

Unified inbox

Messages, tickets, internal notes and assisted replies in one screen for sales, support and customer success.

Auto resolution

80%

Customer

WhatsApp order status

Hi, can you tell me where my product is? Will it still arrive this week?

Luccore AI

ETA 1 day

Your order is currently on its way to your city and is expected to be delivered in 1 day.

Features

Everything an omnichannel operation needs to scale.

From the website widget to SLA reporting, the solution is designed around your real support workflow.

Universal inbox

Centralize website chat, WhatsApp, Instagram DM, TikTok, Facebook Messenger, email and more all in one operational queue.

AI trained on your data

Use website pages, documents and spreadsheets for precise answers with clear human handoff.

Unlimited teams

Create teams, queues, tickets, owners and internal notes to resolve complex cases without lost context.

Smart automations

Classify conversations, apply tags, route by department and trigger flows with business rules.

Reports and SLA

Track first response time, resolution time, volume by channel and support performance.

Deep customization

Adapt fields, permissions, webhooks, integrations and customer data to your operating model.

Workflow

From message to resolved support.

AI reduces repetitive work, while the workflow keeps human control where decisions matter.

01

Capture

The conversation enters through the customer channel with history, source and priority.
02

Understand

AI checks your knowledge base, identifies intent, applies tags and suggests the best reply.
03

Route

Rules send the conversation to sales, support, finance or customer success.
04

Resolve

The team approves, adjusts or takes over the conversation while SLA and context stay recorded.